Effective Date: 16/12/2024

1. Overview

At VividHair.co, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may be eligible for a return or refund, subject to the terms outlined below.

2. Eligibility for Returns

To qualify for a return:

  • The product must be unused, unopened, and in its original packaging.
  • Returns must be requested within 7 Days of the delivery date.
  • Items that are opened, used, or damaged due to improper handling are not eligible for return.

3. Non-Returnable Items

The following items are not eligible for return:

  • Products purchased on sale or as part of a promotion.
  • Gift cards or vouchers.
  • Products that are explicitly marked as non-returnable at the time of purchase.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact us at customerservice@vividhair.co or +6011-5988 4556 with your order details and the reason for the return.
  2. We will review your request and provide you with a return authorization (if eligible) and instructions for sending the product back.
  3. Ship the product to the return address provided at your expense. We recommend using a trackable shipping method as we are not responsible for lost or damaged packages.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed as follows:

  • For orders paid by credit/debit card or PayPal, refunds will be issued to the original payment method within 7 Business Days.
  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item sent).

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item (if eligible) and place a new order.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within [X days, e.g., 7 days] of delivery with photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.

8. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

VividHair.co
Email: customerservice@vividhair.co
Phone: +6011-5988 4556